Privacy Policy

Islington Cleaners Privacy Policy

This Privacy Policy explains how Islington Cleaners collects, uses, stores and protects personal data relating to customers and prospective customers in the Islington area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all individual customers and prospective customers of Islington Cleaners within the Islington area who use, have used or are considering using our cleaning services. It covers personal data collected directly from you, generated in the course of providing our services, or received from third parties as described in this document.

Data Controller

For the purposes of applicable data protection laws, Islington Cleaners is the data controller in relation to the personal data processed about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision and administration of our cleaning services. Depending on your interaction with us, we may collect the following categories of personal data.

Identification and contact details, such as your name, home or business address, billing address, and any other address at which services are provided to you.

Booking and service information, including preferred dates and times for cleaning, access instructions for the property, information about the type of premises and cleaning requirements, and records of services provided.

Communication data, including any information you provide when you contact us by phone, in writing, or through any online forms, such as questions, feedback, or complaints, as well as our notes and responses to your communications.

Payment and transaction data, such as information needed to process your payments, limited to the extent necessary to confirm that payment has been made and to keep appropriate accounting and tax records. We do not store full card details if card payments are processed via secure third-party payment processors.

Technical and usage data, where relevant, about how you interact with any online tools or services we provide, such as the date and time of your interactions, pages viewed and basic device or browser information, to the extent this is necessary for service delivery, security and performance monitoring.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. We also collect data when you communicate with us to manage your booking or provide feedback.

We may receive personal data about you from third parties where this is necessary to provide our services. For example, a landlord, letting agent, or property manager may provide your contact details and address in order for us to carry out cleaning services at the property you occupy or are vacating. In such cases we take reasonable steps to ensure that these third parties have a lawful basis to share your data with us.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following legal bases.

Performance of a contract: We process personal data to provide our cleaning services, manage bookings, communicate with you about your appointments, handle payments, and deliver customer support. This includes steps taken at your request before entering into a contract with you.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that our interests are not overridden by your rights and freedoms. Examples include maintaining internal records, improving our services, managing and securing our systems, and handling queries and complaints.

Legal obligations: We may process and retain certain personal data to comply with legal obligations, for example to meet tax, accounting, record-keeping or regulatory requirements.

Consent: In limited circumstances, such as where we send you certain types of marketing communications that are not otherwise permitted, we may rely on your consent. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided to you in our communications.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide and manage cleaning services, including arranging appointments, accessing the property, tailoring our services to your specific needs, and recording work carried out.

To communicate with you, including sending booking confirmations, reminders, updates, and service-related messages, as well as responding to your enquiries, feedback or complaints.

To manage payments and invoicing, including issuing invoices or receipts, confirming that payment has been received, and maintaining financial records.

To manage our business operations, including internal administration, quality control, staff training, and monitoring service performance.

To ensure security and prevent misuse, including verifying identities where appropriate, protecting our systems and services against fraud or unauthorised access, and enforcing our terms and conditions.

To comply with legal and regulatory requirements, including responding to requests from law enforcement or regulatory authorities where we are legally required to do so.

Data Processors and Third Party Recipients

We may share your personal data with carefully selected third parties that provide services to us as data processors. These third parties are permitted to process your data only in accordance with our instructions and must implement appropriate security measures.

Examples of such processors include payment processing providers, IT and hosting service providers, scheduling and customer management platforms, and professional advisers such as accountants who assist with our financial compliance. We ensure that appropriate data processing agreements are in place with all such service providers.

We may also share your personal data with other third parties where required by law, or where necessary to establish, exercise or defend legal claims. Where another organisation, such as a letting agent or landlord, is involved in arranging or paying for your service, we may share relevant information about the booking or service provided with that organisation where this is necessary for the performance of the contract or to address queries or disputes.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may involve relying on adequacy regulations, or entering into contracts incorporating standard data protection clauses approved by relevant authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. In determining appropriate retention periods, we consider the type of data, the nature of our relationship with you, and any applicable legal or regulatory obligations.

In general, we retain core customer and booking records for as long as you remain an active customer, and for a reasonable period afterwards to handle any follow-up queries, disputes or complaints. Certain financial and transactional records may be kept for longer where required by tax or accounting laws. When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

You have a range of rights under data protection law in relation to the personal data that we hold about you. These rights may be subject to certain conditions and exemptions.

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how and why we process it.

Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to processing that is based on our legitimate interests, including any direct marketing. We will stop processing your data for these purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims.

Right to data portability: Where processing is based on your consent or on a contract with you and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.

To exercise any of these rights, please contact us using the contact details made available to you through our usual communication channels. We may need to verify your identity before responding to your request and will respond within the timescales required by law.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our security practices. While no system can be completely secure, we aim to ensure that the level of protection we apply is appropriate to the risk associated with the data we process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any substantial changes will be communicated by updating this page and, where appropriate, by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.