Terms And Conditions

Islington Cleaners Terms and Conditions of Service

These Terms and Conditions set out the basis on which Islington Cleaners provides cleaning services to domestic and commercial customers. By booking or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company, or organisation that requests or receives services from Islington Cleaners.

Services means any cleaning, related labour, or ancillary services carried out by Islington Cleaners, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and one-off cleans.

Cleaner means any person or team member engaged by Islington Cleaners to provide the Services.

Premises means the property or location at which the Services are to be performed.

Agreement means the contract formed between the Client and Islington Cleaners in accordance with these Terms and Conditions.

2. Scope of Services

Islington Cleaners provides domestic and commercial cleaning Services tailored to the needs of Clients within its usual service area. The exact scope of work, including type of clean, frequency, duration, and any specific tasks, will be agreed with the Client at the time of booking.

Unless explicitly stated in writing, the Services do not include: specialised cleaning of hazardous materials, professional restoration work, cleaning at height requiring specialist access equipment, or tasks requiring professional trade qualifications.

Islington Cleaners reserves the right to decline or discontinue Services where there is a risk to the health and safety of the Cleaner or where the Premises are unsuitable for safe work.

3. Booking Process

3.1 Bookings may be made by the Client through the available booking channels as advertised by Islington Cleaners. When requesting a booking, the Client must provide accurate information regarding the Premises, the type of clean required, and any specific instructions.

3.2 All bookings are subject to availability and acceptance by Islington Cleaners. A booking is not confirmed until Islington Cleaners has issued a booking confirmation to the Client and, where required, received any applicable deposit.

3.3 The Client is responsible for ensuring access to the Premises at the agreed time. Failure to provide access may result in a cancellation fee as set out in these Terms and Conditions.

3.4 For end of tenancy and deep cleans, the Client must provide sufficient details about the size and condition of the Premises. Where on arrival the Premises materially differ from the description provided, Islington Cleaners may adjust the price, modify the scope of work, or decline to proceed with the Service.

4. Client Obligations

The Client agrees to:

Provide safe and lawful access to the Premises for the duration of the Service.

Ensure that basic utilities, including electricity and water, are available where reasonably required for the performance of the Services.

Inform Islington Cleaners of any hazards, delicate surfaces, or items requiring special care at the Premises.

Secure all valuables and items of high value prior to the commencement of the Services.

Provide truthful and complete information when booking and keep Islington Cleaners informed of any changes to this information.

5. Pricing and Quotations

5.1 Prices for Services will be provided to the Client in advance, either as an hourly rate, fixed fee, or estimate based on the information supplied by the Client.

5.2 Any quotation is based on the information provided by the Client and on normal working conditions. Islington Cleaners reserves the right to revise a quotation if the information provided is incomplete, inaccurate, or if the condition of the Premises requires significantly more time or effort than reasonably anticipated.

5.3 Additional charges may apply for extra tasks requested on the day of the clean that fall outside the agreed scope of work, subject to the Client’s prior approval.

6. Payments

6.1 Payment terms will be communicated to the Client at the time of booking. Islington Cleaners may require full or partial payment in advance, particularly for one-off or end of tenancy cleans.

6.2 For regular ongoing Services, payment may be due on the day of each visit or in accordance with an agreed billing cycle. Where payment is made after delivery of the Service, it must be settled within the specified timeframe.

6.3 Islington Cleaners accepts payment by the methods stated in its current payment policy. The Client is responsible for ensuring that payment details provided are valid and that sufficient funds are available.

6.4 If payment is not received by the due date, Islington Cleaners reserves the right to suspend or cancel further Services and to charge interest or late payment fees in accordance with applicable law.

7. Cancellations and Amendments

7.1 The Client may cancel or amend a booking by giving notice within the time frame specified by Islington Cleaners at the time of booking. If adequate notice is not given, a cancellation or amendment fee may apply.

7.2 Same-day cancellations or failure to provide access to the Premises at the agreed time may be treated as a late cancellation, and Islington Cleaners may charge up to the full fee for the scheduled Service.

7.3 Islington Cleaners will use reasonable efforts to accommodate requests to change booking dates, times, or scope of work. Any changes are subject to availability and may involve price adjustments.

7.4 Islington Cleaners may cancel or reschedule a Service in the event of circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, staff illness, or safety concerns at the Premises. Where this occurs, Islington Cleaners will offer an alternative date or a refund of any prepaid amounts for the affected Service.

8. Access and Security

8.1 The Client is responsible for providing keys, access codes, or arrangements for entry to the Premises at the agreed time. Any specific instructions for entry must be communicated clearly in advance.

8.2 If keys are provided to Islington Cleaners, they will be coded and stored securely. Keys will not contain the full address of the Premises.

8.3 Islington Cleaners accepts no liability for loss or damage arising from defective locks, doors, or security systems which are beyond its control.

9. Standards of Service and Complaints

9.1 Islington Cleaners aims to provide Services with reasonable care and skill, consistent with industry standards and the agreed scope of work.

9.2 The Client should inspect the Premises as soon as reasonably possible after completion of the Service. Any concerns or complaints regarding the quality of the work must be reported promptly, typically within 24 hours of the Service being carried out.

9.3 Where a complaint is found to be justified, Islington Cleaners may, at its discretion, re-clean the affected areas, offer a partial refund, or provide another reasonable remedy.

10. Client Property and Equipment

10.1 Unless otherwise agreed, Islington Cleaners will supply its own cleaning equipment and materials. If the Client requests the use of their own products or equipment, this must be agreed in advance.

10.2 Where the Client provides equipment or materials, Islington Cleaners is not responsible for any damage caused by defects, unsuitability, or manufacturer instructions not communicated by the Client.

10.3 The Client is responsible for removing fragile items and valuables from areas to be cleaned, or clearly notifying the Cleaner of any particularly delicate items. Islington Cleaners will take reasonable care but cannot be held liable for damage to items that are inherently fragile, not fit for cleaning, or not disclosed as delicate.

11. Liability and Insurance

11.1 Islington Cleaners holds appropriate insurance cover for its activities as required under United Kingdom law.

11.2 Islington Cleaners will not be liable for any loss, damage, or expense arising from:

Normal wear and tear or deterioration of items or surfaces.

Pre-existing damage or defects at the Premises.

Use of the Client’s own cleaning products or equipment.

Failure of the Client to provide accurate information or instructions.

Any consequential, indirect, or purely economic loss.

11.3 Where Islington Cleaners is found liable for direct loss or damage, such liability will, to the extent permitted by law, be limited to the lesser of the cost of repair or replacement of the damaged item, or the total amount paid by the Client for the particular Service giving rise to the claim.

11.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12. Health, Safety, and Waste Regulations

12.1 Islington Cleaners and its Cleaners will comply with applicable health and safety laws and regulations in the United Kingdom when carrying out the Services.

12.2 The Client must ensure that the Premises are reasonably safe and free from hazards that could pose a risk to health and safety. This includes, but is not limited to, structural defects, exposed wiring, infestation, or the presence of hazardous substances.

12.3 Islington Cleaners does not handle or dispose of hazardous or regulated waste, including clinical waste, needles, sharps, chemical waste, or other materials subject to special handling requirements under waste regulations.

12.4 General household and non-hazardous commercial waste will be managed in accordance with relevant waste disposal regulations. Unless explicitly agreed in advance, Islington Cleaners will not remove bags of waste or bulky waste items from the Premises and is not responsible for arranging external waste collection.

12.5 Where waste removal services are agreed, the Client must ensure that the waste is suitable for collection, properly contained, and not contaminated with hazardous materials.

13. Data Protection and Privacy

13.1 Islington Cleaners may collect and process personal data from Clients for the purposes of managing bookings, providing Services, handling payments, and maintaining its business records.

13.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Information will not be sold to third parties and will only be shared where necessary for the provision of the Services, compliance with legal obligations, or with the Client’s consent.

14. Force Majeure

Islington Cleaners will not be in breach of these Terms and Conditions, nor liable for delay or failure to perform any of its obligations, where such delay or failure results from events or circumstances beyond its reasonable control. This may include, without limitation, severe weather, natural disasters, war, terrorism, pandemics, transport disruptions, utility outages, or labour disputes.

15. Termination of Services

15.1 Either party may terminate an ongoing Service arrangement by giving the notice period specified in the booking or service agreement.

15.2 Islington Cleaners may terminate or suspend Services with immediate effect where the Client:

Fails to make payment when due.

Behaves in an abusive, threatening, or inappropriate manner towards any Cleaner or staff member.

Creates or permits unsafe or unlawful conditions at the Premises.

15.3 Termination does not affect any rights or obligations accrued up to the date of termination.

16. Changes to Terms and Conditions

Islington Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations. The latest version will apply to future bookings. Clients are encouraged to review the Terms and Conditions periodically.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by Islington Cleaners.

18. Entire Agreement

These Terms and Conditions, together with any written service description or booking confirmation issued by Islington Cleaners, constitute the entire agreement between the Client and Islington Cleaners in relation to the provision of the Services. No other terms, representations, or statements shall be binding unless agreed in writing by Islington Cleaners.

By making a booking or using the Services of Islington Cleaners, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.